Live / Sports
This Privacy Policy sets out exactly what data go77 collects when you access the lobby, deposit via Touch 'n Go eWallet or FPX, or contact our support team — and how we use, store and protect it. Availability of our services depends on local law and eligible regions in Malaysia.
When you create an account on go77, we collect the details you enter during registration — your name, contact information and account credentials. When you make a deposit or withdrawal through Touch 'n Go eWallet, FPX or Bank Transfer, we record the transaction reference and wallet identifier linked to your account; we do not store your full banking credentials. Your browsing activity within our lobby — the game categories you open, the pages you visit — is logged in aggregate through cookies and similar tools so we can keep the experience consistent across sessions. We use this data strictly to operate your account, process transactions through the payment rails you choose, respond to support requests and maintain platform stability. We do not sell your personal information to third parties. Where we engage service partners for infrastructure or support, those partners are contractually required to handle your data only for the purpose of delivering the service. This policy applies to the go77 website and any linked account functions accessible to users in Malaysia where local law and eligible regions permit. It does not extend to external websites you navigate to from our pages.
Our Privacy Policy is specific to the data flows that go77 directly controls. Understanding its boundaries helps you know when to look here and when to check with an external provider. The four areas below map the scope clearly — what falls inside the policy and what sits outside it.
Login activity, session tokens and account credential changes are within scope. We log when your account is accessed and flag unusual sign-in patterns so you can review them from your account dashboard after login.
Transaction references generated when you use Touch 'n Go eWallet, FPX or Bank Transfer sit within scope. Your full bank account number or wallet PIN is never stored on our side — those remain with your chosen payment provider.
Your in-lobby navigation — which game categories you open, how long you stay on a page — is collected in aggregate and within scope. Individual game-level data such as Malayan Tiger Megaways spin history is retained at the account level for as long as your account remains active.
External payment gateways, game content studios and any site you reach by clicking an outbound link are outside this policy's scope. Each third party operates its own privacy terms, which you should review directly with them.
Your account on go77 gives you direct access to most of your own information. Transaction history — including deposits made via FPX or Touch 'n Go eWallet — is visible in your account dashboard after you log in. Personal details such as your registered name, contact number and linked wallet identifier can be reviewed from the account settings section. If a detail looks wrong, the correction process starts there: update the field and save, or raise a support request if the system restricts the edit. For anything this policy covers that you cannot resolve through self-service — including questions about what data we hold, how long we keep it or how to request its removal — our support team is the correct channel. We aim to acknowledge data-related requests within a reasonable period and handle them in line with the scope of this policy and applicable local law.
Log in and open the account dashboard to see your transaction history, registered contact details and active session information. This is the starting point for any data review.
Account settings let you update your contact information directly. For fields that are restricted — such as registered name or linked wallet ID — raise a request through support with the correct details.
If you are unsure what data we hold or how a specific piece of information is used, reach out via our support channels. Quote your account reference so we can locate your records without delay.
Data removal requests are handled by our support team. We will confirm receipt, assess the request against our retention obligations and respond with the outcome and any steps you need to take.
For any question covered by this Privacy Policy — data access, account record corrections, cookie settings or a removal request — the contact paths below connect you to the right team. Have your account details ready so we can match your query to your records efficiently.
Open the chat widget from the lobby or account page and select 'Account & Privacy' from the topic list. Our team handles data questions through this channel during active support hours.
Send your Privacy Policy query to our support address listed on the contact page. Include your registered account email and a brief description of the request so we can route it correctly.
The Help Centre in your account dashboard covers common data and privacy questions with step-by-step paths. Check there first — many queries around transaction history and account details can be resolved without contacting the team directly.
We handle account data through processes designed to limit access to what is strictly necessary for your account to function. Cookies on the site track session state and aggregate browsing patterns — not individual identity outside of your active login. You can adjust cookie preferences through your browser settings at any time. Account security relies on the credentials you set at registration; we do not store your Touch 'n Go eWallet PIN or FPX banking password, and we will never ask for them through chat or email. Retention periods for account records depend on the type of data: active account data is held for as long as your account remains open; transaction references are kept for the period required by our operational and legal obligations. If you close your account, we will retain only what we are required to keep and remove the rest within a reasonable period.
Session cookies keep your lobby state consistent between pages. You can clear or restrict cookies through your browser settings; doing so may affect how certain account features load on your next visit.
When you deposit via Touch 'n Go eWallet, FPX or Bank Transfer, we record only the transaction reference and amount. Full wallet credentials stay with your payment provider — we neither see nor store them.
Active account data is retained while your account remains open. After account closure, we keep only what our operational obligations require and delete the remainder within a reasonable timeframe following your request.
Privacy queries go to our support team via live chat or the email address on our contact page. For a data removal or access request, include your account reference so we can locate your records without delay.
These questions reflect what account holders in Malaysia most commonly ask about how their data is handled on go77. If your question is not answered here, reach our support team through live chat or the email address on the contact page.
We collect the details you enter during registration — your name, contact number, email address and account credentials. If you deposit via Touch 'n Go eWallet or FPX, we also record the transaction reference linked to that deposit. We do not store your banking password or wallet PIN.
Yes. Your transaction history, registered contact details and active session information are visible in the account dashboard after login. For anything not shown there — such as aggregate browsing logs — raise a data access request through our support team and we will respond with the details we hold.
Open account settings after login and update the relevant field directly. If the system restricts the edit — for example, on a registered name or linked wallet ID — contact our support team with the correct information and your account reference. We will process the correction and confirm when it is done.
We do not sell your personal information. Where we work with service partners for platform infrastructure or support delivery, those partners are required by contract to use your data only for the specific purpose of delivering that service. External payment providers like Touch 'n Go eWallet and FPX operate under their own privacy terms.
When you close your account, we keep only what our operational and legal obligations require. Everything else is removed within a reasonable period. If you want to know the specific retention period for a particular type of data, raise the question with our support team before you close the account.
Send a removal request through live chat or our support email — both are listed on the contact page. Include your registered account email and account reference. We will confirm receipt, review the request against our retention obligations and let you know the outcome and any steps required on your side.